Volume of packages increased at Iqaluit post office
“While the Iqaluit Post Office has always been one of the busiest post offices in Canada, it has been processing an even larger volume of packages and mail since the beginning of the COVID-19 crisis”
The Iqaluit Canada Post office processed 64 per cent more mail this past June than it did for the same month last year.
According to information provided by Canada Post, between April and June Iqaluit also saw volumes increase by more than 25 per cent compared to the same period in 2019.
“While the Iqaluit Post Office has always been one of the busiest post offices in Canada, it has been processing an even larger volume of packages and mail since the beginning of the COVID-19 crisis,” said a Canada Post spokesperson in an email to Nunatsiaq News.
The recent increase in online shopping has again resulted in notoriously long lines at both the main Canada Post office and the parcel warehouse, which have drawn the ire of many Iqaluit residents.
While many complaints are often accompanied by words of support for the local Canada Post staff, the ongoing issue has prompted some to call for further action, including Iqaluit city councillor Kyle Sheppard and Mayor Kenny Bell.
If we want change we need to go to the changemaker, and in this case it’s right to the top. Send your thoughts to Doug.firstname.lastname@example.org
— Kyle Sheppard (@Maqaiti) July 23, 2020
I came back for a moment to add to this, I reached out to head office, was greeted with rude staff that refused to meet me, they said they had no idea there are any problems here in #Iqaluit and when talking to city staff they blamed our citizens for the way they order 🤬 https://t.co/0QnoEVywGM
— Mayor Bell (@MayorofIqaluit) July 23, 2020
For Canada Post, the main challenge recently has been the backlog of packages waiting to be picked up.
“We often see customers wait until all their orders have arrived before collecting them all at once,” said the spokesperson.
“This choice puts a strain on our operations as we must find space, which is frequently maximized, to sort and store the mail and avoid returning packages to senders.”
But some Iqaluit residents say that it’s not a choice, that the length of the lineup prevents them picking up a package while on a lunch break during business hours.
And this is a response and it’s very true. You have to take half a day off to go to the post office pic.twitter.com/q186FvB3W6
— Frank Reardon Photos (@FrankReardon1) July 24, 2020
The post office is currently open from 8:30 a.m. to 6:00 p.m., Monday through Friday.
“To help deal with these volumes since this unprecedented time began we have, at times, extended hours during evenings and opened the post office on Saturdays,” said the spokesperson.
Canada Post did not say what plans are in place should the lines continue into the winter, but it did say that it is continually reviewing its processes in order to improve service.
Aside from the influx of packages since the start of the pandemic, the post office has also had to make changes in staffing, staff scheduling, the work environment and work practices in order to give employees sufficient space in all work areas.
“Larger incoming parcel volumes and required safety measures mean that it is taking longer to process mail and serve each customer,” said the spokesperson.
“We thank the community for their continued patience and support for the measures we’ve put in place for everyone’s safety.”