What’s in a teleservice centre?

The Nunavut Implementation Commission says community teleservice centres will help Nunavut residents take part in the new global, knowledge-based economy.


Here’s what a typical community teleservice centre in Nunavut might have:

Anywhere from half-dozen to around 20 desktop computers linked in a local network;
Video-conferencing equipment – perhaps installed on some or all desktop microcomputers;
A fax machine;
A high-speed colour printer linked to the network;
An electronic scanner for digitizing pictures and text;
An OCR reader for transforming paper-based text into digital form;
Modems for connection to the Internet and other forms of long-distance communication;
A meeting room large enough for community gatherings and videoconferences;
A separate room for training;
Office space and computer equipment for staff;
At least one to three employees – their jobs would including looking after the centre, maintaining the equipment, training, and helping community residents uses the equipment;
Washrooms, kitchen facilities, and child care facilities.
Where and how?

The NIC says that in the 11 Nunavut communities that will house Nunavut government headquarters functions, space for community teleservice centres could be built into new buildings those communities are expected to get.

As for the other small communities in Nunavut, the NIC says that finding space could become more difficult.

But they say community residents could be asked about setting aside space in hamlet offices, community centres, local schools, or other local buildings.

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