Postal service almost back to normal in Cambridge Bay after three weeks
“Hopefully Monday or Tuesday” outgoing mail will be accepted, says Canada Post director
Cambridge Bay’s post office is one step closer to business as usual with two new employees in training and outgoing mail expected to resume next week, says Dale LeClair, Canada Post’s director of Indigenous and northern affairs.
Normal postal services cannot resume until the new hires are trained, he said.
“It’s our hope that they will complete this training in the coming week.”
Outgoing mail and parcels have only been accepted for a total of two hours in the last three weeks.
LeClair said they are trying to accommodate some outgoing mail before the new staff are done training, “hopefully Monday or Tuesday.”
Service was disrupted on Jan. 22 after an employee closed the office early following an “incident” with a “difficult” customer, LeClair told Nunatsiaq News on the day of the closure.
“From what I’ve heard, they didn’t feel safe,” he said.
After the incident, Canada Post and the hamlet were in talks about what could be done to avoid more incidents in the future.
LeClair said an existing Plexiglas barrier in the office might be extended across the entire service counter and “our operations director is looking at something more substantive if necessary.”
This was the second service interruption at the community’s post office in several months.
In mid-December, the post office closed when the community’s former postmaster, Bo Wallenius, and another employee quit, blaming rude customers, racist comments and accusations of stealing packages.
From mid-December until this week, when the two new full-time employees were hired, two temporary staff members were running the post office.
The full-time position of postmaster is still vacant and applicant interviews are ongoing, LeClair said.